Xerox Announces Development of CareAR Program Company

NORWALK, Conn.–(Business enterprise WIRE)–Xerox Holdings Corporation (NYSE: XRX) announced the development of CareAR, A Xerox Corporation, which consolidates CareAR, Inc., DocuShare® and XMPie below a one keeping enterprise named CareAR Holdings. CareAR been given a $700 million publish-revenue valuation subsequent a $10 million fairness investment decision from ServiceNow, the foremost digital workflow enterprise that would make get the job done, operate improved for individuals.

CareAR will be led by Xerox President and Main Operations Officer Steve Bandrowczak, who will extend his current position to also serve as CareAR’s Chairman, and Sam Waicberg, the authentic founder of Treatment, Inc., who will provide as CareAR’s President.

Now combining DocuShare’s material management method, XMPie’s cross-media platform, and Xerox’s PARC Alto AI artificial intelligence motor, the expanded CareAR assistance expertise system will support service workforces with the visible instruments and obtain to information that are required to regularly provide high high quality service activities for assistance employees and close-clients, all when decreasing the running prices and greenhouse fuel emissions of support vendors. The backbone of the new CareAR® system is the augmented fact engineering Xerox gained by means of the acquisition of CareAR, Inc., introduced before this 12 months, which integrates with ServiceNow® Field Provider Management and enables company technicians to faucet into the expertise of additional experienced experts by way of reside, AR assisted instruction.

CareAR’s company practical experience administration system is made to be field agnostic and integrates seamlessly with electronic workflow leader ServiceNow’s platform, making certain an end-to-finish method to work orders, situations and incidents, and providing significant excellent buyer results and provider experiences for enterprises across several industries. The company’s augmented reality technologies is disrupting the service shipping ecosystem and addressing important sustainability and workforce issues, including:

  • Empowering assistance workforces with the visible applications and access to data that are required to continually provide higher excellent assistance ordeals for assistance workforce and conclusion-consumers, all even though decreasing the operating charges and greenhouse gasoline emissions of provider vendors.
  • Aiding fix workforce expertise difficulties – principally affiliated with a retiring workforce. As the latest workforce ages into retirement, support businesses will no longer be equipped to depend on the apprenticeship-dependent teaching that has sustained service firms for decades. CareAR will aid leverage and optimize seasoned employees’ time and allow inexperienced employees to draw on a repository of understanding curated by CareAR’s predictive AI capabilities.
  • Supporting services employers’ sustainability and social responsibility targets. CareAR facilitates distant preventative and servicing-centered actions, thus minimizing preliminary and abide by-on technician dispatches. Reduced dispatches end result in fewer truck rolls, thus decreasing carbon emissions for services corporations. And improved-knowledgeable employees make for a safer workplace.

“Xerox has positioned CareAR to deliver capabilities that company-intensive industries need, with actual-time instruction, visual applications and entry to facts at the tip of any user’s fingertips, all pushed by predictive artificial intelligence,” mentioned Xerox Vice Chairman and CEO John Visentin. “By generating a system that is intuitive to a digitally native workforce, and with investment from ServiceNow, we think CareAR will outline and expand the Support Working experience Administration classification, disrupting industries at a time when it is necessary most.”

“Our consumers have never ever additional urgently necessary workflows that deliver higher operational efficiencies, far better shopper and environmental results, and enhanced protection,” said John Ball, senior vice president of Buyer Workflows at ServiceNow. “Our financial commitment reflects our belief that CareAR has the opportunity to supply planet-class, enterprise-grade augmented actuality. Buyers applying CareAR’s augmented truth to route function by ServiceNow’s leading workflow system can superior remedy difficulties remotely, speeding resolution occasions and cutting down the need to have for high priced on-website visits, which also cuts down carbon emissions substantially. Together, we’re providing potent enterprise provider encounters for the new world of function.”

Xerox was encouraged by Mizuho Securities United states of america and Willkie Farr & Gallagher LLP in relationship with the transaction.

Trader Webcast

Xerox’s senior administration will host a webcast to overview this announcement on Thursday, Sept. 2, 2021 at 8:30 a.m. ET. To see the webcast, go to the Presentations & Webcasts portion of Xerox’s Investor Relations homepage, at, The webcast will include a slide presentation that will be available on Xerox’s Trader Relations site by 8:15 a.m. ET today.

About Xerox Holdings Company

For a lot more than 100 decades, Xerox has regularly redefined the place of work experience. Harnessing our management position in workplace and production print engineering, we have expanded into program and solutions to sustainably energy present day workforce. From the office to industrial environments, our differentiated company options and financial providers are designed to make each individual day function far better for purchasers — no issue where by that work is getting performed. Right now, Xerox scientists and engineers are continuing our legacy of innovation with disruptive systems in electronic transformation, augmented reality, robotic procedure automation, additive production, Industrial Online of Items and cleantech. Study more at

About CareAR

CareAR, A Xerox Business, is the Company Knowledge Management (SXM) chief. We make knowledge available quickly for end users by means of remote, stay visual augmented truth (AR) and AI interactions, instructions and insights as part of a seamless electronic workflow experience. CareAR sets the benchmark for the SXM classification by bridging expertise gaps, accelerating understanding transfers, delivering increased operational efficiencies, and boosting purchaser results and basic safety. Study far more at

About ServiceNow

ServiceNow is creating the globe of work, function far better for people today. Our cloud-primarily based platform and options deliver digital workflows that produce good experiences and unlock efficiency for employees and the business. For far more facts, pay a visit to:

Forward-Looking Statements

This launch, and other penned or oral statements designed from time to time by administration comprise “forward-seeking statements” as described in the Personal Securities Litigation Reform Act of 1995. The terms “anticipate”, “believe”, “estimate”, “expect”, “intend”, “will”, “should”, “targeting”, “projecting”, “driving” and equivalent expressions, as they relate to us, our general performance and/or our technological innovation, are intended to detect forward-hunting statements. These statements reflect management’s latest beliefs, assumptions and expectations and are subject matter to a range of variables that may bring about precise outcomes to differ materially. Such components consist of but are not restricted to (i) regardless of whether CareAR’s service expertise management platform will attain anticipations about purchaser adoption, integration with ServiceNow’s system, and price tag and carbon emission reduction, (ii) the money performance of CareAR, together with projected revenue for fiscal many years 2021 and 2022, and (iii) the other the elements that are set forth in the “Danger Variables” section, the “Lawful Proceedings” segment, the “Management’s Dialogue and Evaluation of Economical Situation and Success of Operations” area and other sections of Xerox Holdings Corporation’s and Xerox Corporation’s mixed 2020 Annual Report on Type 10-K, as nicely as in Xerox Holdings Corporation’s and Xerox Corporation’s Quarterly Experiences on Form 10-Q and Current Reviews on Sort 8-K submitted with the SEC. These ahead-on the lookout statements speak only as of the date of this release or as of the day to which they refer, and Xerox assumes no obligation to update any forward-seeking statements as a outcome of new facts or future situations or developments, except as required by regulation.


Media Contact: Callie Ferrari, APR, Xerox, +1-203-849-5254, [email protected]

Investor Get hold of: David Beckel, Xerox, +1-203-849-2318, [email protected]

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Xerox® and DocuShare® are logos of Xerox in the United States and/or other nations around the world.

CareAR® is a trademark of CareAR Holdings LLC in the United States and/or other nations around the world.

ServiceNow®, the ServiceNow brand, Now, and other ServiceNow marks are emblems and/or registered logos of ServiceNow, Inc., in the United States and/or other nations around the world.

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